Binding SMS repair authorization
Stop losing $200–$2k per dispute over unsigned work.
RepairAuth captures tamper-proof customer authorization in 30 seconds at the counter. SMS tap, instant timestamp, GPS location — state-law compliant, dispute-proof.
No credit card to start · Works alongside Mitchell1 & Shop-Ware
You're losing money on disputes you could win.
Paper forms get lost. Verbal consent is legally worthless in 42 states. You defend the dispute, lose anyway, and eat $200–$2,000 in labor and parts you already completed. A shop doing 15 repairs a day faces this three or four times a month, minimum.
One lost dispute pays for RepairAuth for a year.
How it works
30 seconds at the counter. No account. No app.
- 1
Enter scope & price
Type the work and the price into RepairAuth — or push it from Mitchell1 / Shop-Ware. Takes less time than writing a work order.
- 2
Customer gets an SMS link
They tap the link on their own phone. No account, no password, no email chain. They authorize the exact scope while standing at your counter.
- 3
Proof is captured instantly
Immutable timestamp, GPS location, and a PDF receipt to both parties — a record that holds up in small claims court.
Liability elimination
Authorization that holds up in court.
RepairAuth timestamps every authorization to the second and captures the customer's device location at signing — proof the consent was real, specific, and happened at your shop. No forging. No 'I never authorized that.' Both the shop and the customer get a PDF receipt instantly, admissible in small claims.
Workflow speed
30 seconds. No friction. No account.
Text the authorization link to the customer. They tap on their phone. Done. No account creation, no five-minute DocuSign workflow, no email chains. They're standing at your counter waiting for the estimate — this takes less time than writing a work order.
Cost efficiency
Costs 80% less than DocuSign.
$9.99/month base. $0.15 per authorization after your first 50 free. A shop doing three to five jobs a day pays around $15.69/month. One avoided dispute pays for a decade of RepairAuth.
Built for your workflow — not a generic PDF generator.
Works alongside Mitchell1 and Shop-Ware. No POS replacement. No integration hell. Add it to your existing authorization process today. Repair shops designed this — not a legal-tech company.
From the bay
What shops using RepairAuth say.
“We stopped defending authorizations we lost. Six months in, not a single dispute over missing consent. It costs nothing compared to what we were losing.”
“Customers authorize faster than they used to sign paper. Zero pushback, zero follow-up.”
“The timestamp and location data won us our first small claims dispute. The judge said it was the most credible authorization he'd seen from a shop.”
$9.99/month. 50 authorizations free.
Then $0.15 each. No setup fees, no contracts, no per-seat pricing. Cancel anytime.
Questions
Everything shop owners ask.
Does this work with my POS system?+
RepairAuth integrates with Mitchell1 and Shop-Ware. If you use a different system, the authorization link works standalone — text or email it, then record the confirmation ID in your POS. No replacement needed.
What if the customer doesn't have a smartphone?+
You can authorize on your phone using their voice consent, capture their phone number or license plate as the identifier, and the timestamp plus GPS location still proves when and where the authorization happened.
Is this state-compliant?+
RepairAuth is built for the 42 states that now require written authorization before repair work begins. The immutable timestamp, GPS location, and compliant receipt meet the 'written and signed' requirement. We're not lawyers — confirm specifics with your state repair association — but the proof trail is far stronger than paper or verbal consent.
What happens if the customer disputes the authorization after signing?+
You have the signed authorization with a timestamp accurate to the second and GPS location showing it happened at your shop. Both parties get a PDF receipt. Present that in small claims court — the judge sees proof the customer tapped 'authorize' at your location on that date and time.
How much does it cost?+
$9.99/month per shop, with 50 free authorizations included each month. After 50, each additional authorization is $0.15. A shop doing 5 repairs a day pays around $18.99/month. One avoided dispute saves $200–$2,000.
Can customers refuse to authorize?+
Yes — and that's the point. If they refuse, you don't touch the vehicle. You stop guessing whether they agreed to $800 in diagnostics. Either they authorize it or they don't.
How long does the authorization stay valid?+
The authorization is timestamped when signed and valid forever as evidence. If a customer disputes it later, the timestamp and approved scope are your defense.
What if I want to authorize multiple jobs for one customer?+
Send a separate link for each authorization. Each gets its own timestamp and GPS location. Customers are used to tapping links — about 30 seconds per job.
Stop losing disputes over unsigned work.
Set up your shop in minutes. First 20 authorizations every month are free.